Senior people, in the room.

A lot of digital work can be done from anywhere, and much of ours is. The part that cannot is understanding: sitting with the people who do the work, watching where they get stuck, and getting the people who disagree to the same table.

Our Canberra studio is in Canberra City. We also have people in Melbourne, in Noosa on the Sunshine Coast and in Tāhuna (Queenstown) in New Zealand, so we can be in the room with clients across Australia and Aotearoa.

Getting the right people together is most of discovery. For DITRDCA, we ran six workshops with 46 stakeholders across 14 business divisions before merging two intranets. For the National Film and Sound Archive, workshops with staff from several business areas and more than 30 hours of one-on-one interviews produced a map of the archive's whole technical ecosystem. For the Fair Work Commission, more than 19 hours of stakeholder interviews shaped the new website.

It is also how we deliver. At the Fair Work Commission we worked side by side with the Commission's own people as one multidisciplinary team. At Seeing Machines, our agile coaches, designers and developers were embedded in the client's product team. Working alongside your people is how new ways of working are still there after we leave.

And the people in the room are senior. There is no pyramid of juniors behind a partner who only appears at the pitch. The people who scope your work run the workshops, make the calls and are still there at handover.