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Fair Work Commission
An honest day’s work
A human-centred approach and digital transformation to improve access to justice for all workers.
Delivered for 15 Australian government agencies
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Where we can help
Built around the people you serve
Create websites that help people understand your role, find reliable information and take the right next step.
Bring content, navigation, design and technology together around the needs of your audiences.
Build intranets and employee experiences that help staff find information, share knowledge and get things done.
Shape the structure, content and governance alongside the platform.
Look beyond individual screens to understand the whole service.
Identify friction across forms, processes and systems, then design and build improvements around the people using and delivering it.
Use discovery, research and prototyping to understand the problem before committing to a build.
Establish priorities, test ideas and give stakeholders a clearer basis for investment decisions.
Support the ongoing health and usefulness of your digital platforms through maintenance, user feedback and prioritised enhancements.
Selected government work
Experience with government teams
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Geoscience Australia
From chaos to clarity: putting humans at the centre
Building internal expertise and frameworks to design services that work for real people across Australia’s geoscience sector.
Australian Federal Police
SharePoint intranet redevelopment.
Department of Home Affairs
Visas, immigration and citizenship through a complete website ecosystem.
DITRDCA
Two separate intranets consolidated into one digital workspace.
How we work
One team, from understanding the problem to delivering the change
Start with evidence
We work with your stakeholders and users to understand needs, constraints and the systems already in place.
Make decisions tangible
Service maps, prototypes and prioritised delivery plans help your team assess options and decide.
Deliver in manageable stages
Focused increments, with regular opportunities to review progress, test with users and adjust priorities.
Build your team's capability
Documentation, knowledge sharing and handover form part of the engagement.
Keep learning after launch
Feedback and service performance decide what needs attention next.
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Designed for the environment you work in
The platform is only part of the picture
Content ownership, accessibility, security, privacy and records obligations shape a government service as much as the platform does. We bring your specialists into discovery so those requirements are agreed early rather than found late.
A focused discovery, a multidisciplinary delivery team, or ongoing support for a platform you already have. We shape the engagement around your priorities, your internal capability and how you need to buy.
What does your team need to make better?
Tell us about the service, platform or challenge you're working on. Let's discuss where we can help.
Discuss your projectEngaging us is easy
We're proud to be an approved supplier on a number of procurement panels across Australia and New Zealand.
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